I come from an old world Asian family and many of the values in my family are embedded in tradition and superstition.  However, my family moved to America when I was a small child so I have had exposure to both worlds.  One concept that was very difficult for my parents to understand was the process of courting a potential partner.  They come from a world where marriages where arranged by the parents and they were not free to choose their mate.  Being an open minded person I could see the benefit of both traditions so I began to take an interest in combining both methods and before I knew it I had a match-making service that included tradition and the psychology of attraction.  Although, it is a competitive market and I am having a hard time getting the leads and the accounts that I need to sustain my business therefore I have been conferring with a telemarketing consultant for direction.

Working with the telesales consultants has helped to establish a better script and dialogue on my website as well as on the phone when a customer calls in and speaks with a representative.  They have also updated the software I was using to a more effective program that will track and provide the kinds of results and reports that I need to maintain my business.

I definitely attribute the increase in my business’s close rate to the inside sales team and their strategies and I am looking forward to continuing my family’s tradition with a modern twist.

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